TAXI PRAHA s.r.o. quality guaranteed – Types of claims

Fare guarantee

If you find the fare inaccurate, do not hesitate and contact us with this dilemma. However you must be able to present the taximeter receipt for the journey in question. As follows from what was said above, you are a more honorable customer if you contact us one hundred times with an unjustified complaint than when you do not contact us at all. If the fare you have been charged is more expensive than it should be, we will give you the whole fare back. Nowadays, we are able to show you any time the real route of your journey and to compare it with the one that should have been taken. This means that for us an overcharged journey includes a journey when the driver willfully chooses a longer route. We will not take into account that it could just have been the driver’s mistake. Our drivers are professionals and they cannot afford to make mistakes.

Call out guarantee

All the telephone calls of our call centre are recorded. Therefore upon a complaint it is possible to play the telephone call to any of its participants. (Nobody else than the administrator of the system and the participants of the telephone call shall ever hear the recording).

Call centre operators’ behaviour guarantee

As mentioned above, all the telephone calls of our call centre are recorded. Therefore, if you are not satisfied with the behaviour of the operator, we have this material to look into your complaint. Behaviour of a particular person towards another one is naturally a very subjective matter; however we would like to assure you that we are highly sensitive to any kind of manifestation of discourtesy or denial of the rules of assertive behaviour.

Taxi driver’s behaviour guarantee

In case of this type of complaint we are afraid that we are helpless as far as objectivity of our decision is concerned, since very often it is just you and the driver who is present in such a situation. In this case we can only refer to the frequency of similar complaints about one particular driver. Nonetheless, such complaints are very carefully monitored on our part. Therefore with this type of complaint we see our role more in active prevention in form of periodical repeated trainings and psychological tests of our drivers which we organize.